sbomax Privacy Policy

1. Introduction

sbomax ("we," "us," "our," or the "Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect the personal data of users ("you," "your," or "User") who access or use our online betting platform located at https://sbomax.cam (the "Site") and related services (collectively, the "Services").

By creating an account, accessing the Site, or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use our Services.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy, which together govern your use of the sbomax platform.

2. Information We Collect

sbomax collects various types of information to provide, maintain, improve, and secure our Services. The categories of information we collect include:

2.1 Personal Information You Provide

When you register an account or use our Services, you provide us with personal information, including but not limited to:

• Identity Data: Full legal name, date of birth, gender, and nationality.
• Contact Data: Email address, mobile phone number, and residential address.
• Financial Data: Bank account details, e-wallet information, payment card data (where applicable), and transaction history.
• Verification Documents: Government-issued identification (KTP), proof of address, and payment method verification documents submitted during the Know Your Customer (KYC) process.
• Account Credentials: Username, password, and security questions.

2.2 Information Collected Automatically

When you access our Site or use our Services, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Log Data: IP address, access times, pages viewed, referring URLs, and clickstream data.
• Location Data: Approximate geographic location derived from your IP address to verify compliance with regional access restrictions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze usage patterns, and deliver personalized content. See Section 8 for more details on cookies.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment status, and fraud prevention data from banks and e-wallet providers such as BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay.
• Identity Verification Services: Data obtained from KYC verification providers to confirm your identity and prevent fraud.
• Marketing Partners: Information from affiliate programs and advertising networks if you accessed sbomax through a referral link.

3. How We Use Your Information

sbomax uses the personal information we collect for the following purposes:

3.1 Account Management and Service Delivery

• To create and manage your sbomax account.
• To process deposits, withdrawals, and betting transactions.
• To verify your identity and comply with legal KYC and anti-money laundering (AML) requirements.
• To provide customer support and respond to your inquiries.

3.2 Security and Fraud Prevention

• To detect, prevent, and investigate fraudulent activity, multiple accounts, and breaches of our Terms & Conditions.
• To monitor betting patterns for evidence of collusion, match-fixing, or bonus abuse.
• To protect the security and integrity of our platform, including preventing unauthorized access and cyberattacks.

3.3 Legal and Regulatory Compliance

• To comply with applicable laws, regulations, and licensing requirements governing online gambling in Indonesia and internationally.
• To respond to legal process, including court orders, subpoenas, and regulatory inquiries.
• To enforce our Terms & Conditions and protect our legal rights.

3.4 Marketing and Communications

• To send you promotional offers, bonuses, newsletters, and updates about new games and features (you may opt out at any time).
• To conduct surveys and gather feedback to improve our Services.
• To personalize your experience based on your preferences and betting history.

3.5 Analytics and Service Improvement

• To analyze usage patterns, trends, and user behavior to optimize platform performance.
• To develop new products, features, and services tailored to the Indonesian market.
• To conduct A/B testing and improve user interface design.

4. Legal Basis for Processing (GDPR Context)

For users in jurisdictions governed by data protection laws similar to the European Union's General Data Protection Regulation (GDPR), sbomax processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (our Terms & Conditions) and deliver the Services you requested.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including KYC, AML, and age verification requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided such interests do not override your fundamental rights.
• Consent: Where required by law, we obtain your explicit consent before processing certain categories of personal data (e.g., marketing communications).

5. How We Share Your Information

sbomax does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for the purposes outlined in this Privacy Policy:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our platform, including:

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) that process deposits and withdrawals on your behalf.
• KYC and Identity Verification Services: Third-party providers that verify your identity to prevent fraud and comply with regulatory requirements.
• Cloud Hosting and IT Infrastructure: Providers that host our platform, databases, and backup systems.
• Customer Support Platforms: Live chat and email support software providers.
• Analytics and Marketing Tools: Services that help us understand user behavior and deliver targeted advertising.

All service providers are contractually obligated to handle your data securely and only for the purposes we authorize. They are prohibited from using your personal information for their own purposes.

5.2 Game Providers

Your betting activity and gameplay data may be shared with game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft to deliver live dealer games, slots, and other entertainment products. These providers process data in accordance with their own privacy policies and industry standards.

5.3 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, or courts if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation or court order.
• Protect the rights, property, or safety of sbomax, our users, or the public.
• Investigate and prevent fraud, money laundering, or other illegal activity.

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or part of our business, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on the Site if such a transfer occurs and your data becomes subject to a different privacy policy.

6. Data Retention

sbomax retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specific retention periods include:

• Account Data: Retained for the duration of your active account and for up to 7 years after account closure to comply with financial record-keeping and AML regulations.
• Transaction Records: Retained for at least 7 years as required by financial regulations and tax laws.
• KYC Documents: Retained for 7 years after account closure or last verification update.
• Marketing Communications: Retained until you opt out or request deletion, unless longer retention is required by law.
• Log Files and Technical Data: Typically retained for 90 days to 2 years for security and troubleshooting purposes.

After the retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with you.

7. Data Security

sbomax takes data security seriously and employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption.
• Secure Data Centers: Personal data is stored on secure servers with restricted physical and logical access controls.
• Access Controls: Only authorized personnel with a legitimate business need can access personal data, and all access is logged and monitored.
• Two-Factor Authentication (2FA): We encourage users to enable 2FA to add an extra layer of account security.
• Regular Security Audits: Our systems undergo periodic security assessments and penetration testing to identify and remediate vulnerabilities.
• Employee Training: All employees with access to personal data receive training on data protection and confidentiality obligations.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately if you suspect unauthorized access.

8. Cookies and Tracking Technologies

sbomax uses cookies, web beacons, and similar tracking technologies to enhance your experience on our Site, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for the Site to function properly, including account login and security features.	Session / Persistent
Performance Cookies	Collect anonymous data on how users interact with the Site to improve performance.	Persistent (up to 2 years)
Functional Cookies	Remember your preferences (language, timezone) to provide a personalized experience.	Persistent (up to 1 year)
Advertising Cookies	Deliver targeted ads based on your browsing behavior and interests.	Persistent (up to 1 year)

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies at any time. However, disabling essential cookies may prevent you from using certain features of the Site. To learn more about managing cookies, visit your browser's help documentation.

9. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. sbomax respects these rights and provides mechanisms for you to exercise them:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data, subject to legal retention requirements and legitimate business interests.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal data for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within 30 days. Verification of your identity may be required before we process your request.

10. Children's Privacy

sbomax strictly prohibits use of our Services by individuals under the age of 21. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete such information and close the associated account.

If you believe a minor has created an account on sbomax, please contact us immediately at [email protected] so we can take appropriate action.

11. International Data Transfers

sbomax operates from servers and data centers that may be located outside of Indonesia. By using our Services, you consent to the transfer of your personal information to countries that may have different data protection laws than your country of residence. We ensure that appropriate safeguards are in place to protect your data during international transfers, including:

• Standard contractual clauses approved by relevant data protection authorities.
• Encryption of data in transit and at rest.
• Selection of service providers that comply with internationally recognized data protection standards.

12. Third-Party Links

Our Site may contain links to third-party websites, including payment processors, game providers, and affiliate sites. sbomax is not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit. This Privacy Policy applies solely to information collected by sbomax.

13. Changes to This Privacy Policy

sbomax reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email or a prominent notice on the Site at least 30 days before the effective date.

Your continued use of the Services after the effective date of the revised Privacy Policy constitutes acceptance of the changes. If you do not agree with the updated Privacy Policy, you must cease using the Services and close your account.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry
• Live Chat: Available 24/7 on the sbomax platform
• Response Time: We aim to respond to all privacy inquiries within 2-6 hours during Western Indonesia Time (WIB) business hours.